What cloud recovery covers
Synced ledgers are stored and loaded through the cloud. Shared members access the ledger and its attachments according to their role.
Local and cloud ledgers have different scopes. Signing in cannot recover content that was never synced. Confirm sync has completed before switching devices or uninstalling.
Switching devices or reinstalling
- On the original device, connect to the internet and confirm the ledger has sync enabled and changes have finished syncing.
- Install CoolMeow on the new device and sign in to your original CoolMeow account.
- Load cloud ledgers you can access and check recent entries and attachments.
- If membership is missing, sync its status in Membership Center. Restore store purchases with the original purchasing account.
When devices show different records
If payment succeeded but membership has not updated, sync membership status and contact support before making another purchase.
- Check both devices use the same CoolMeow account or have both accepted an invitation to the same ledger.
- Check ledger sync is enabled and the network is available.
- For read-only ledgers, check the owner’s membership, archive status and member permissions.
- Check pending approvals and any upload or sync error shown in the app.
Purchase platform and membership recovery